Solutions of Slow Housekeeping Service in Palomar Hotel Research Paper - 1

Solutions of Slow Housekeeping Service in Palomar Hotel - Research Paper Example The researcher states that the nature of the problem requires that the staff offering housekeeping services obtain more training as a way of enhancing their effectiveness in the delivery of this service to customers. The training will equip the staff with the necessary skills needed to ensure service delivery is up to date. The upgrading of the Property Management Systems will also ensure that the failures in the hotel identified easily and countered before they lead to massive customer effects that would signal dissatisfaction that would lead to loss of customers. Through the implementation of these two solutions, the problem at Palomar Hotel proves easy to detect earlier and handle to maintain the level of service delivery. From the above, the thesis of the study is to develop the two solutions of staff training and improvement of Property Management Systems in order to address the problem of slow housekeeping services at the hotel. Through the thesis, the problem will become addre ssed and will help guide the company back into proper customer management aspects that will promote the service delivery and promote customer satisfaction. These are all detailed in the body of the work that follows. The different solutions as provided in the introduction are the provision of additional training for the staff that deals with housekeeping services and the upgrading of the Property Management Systems (PMS). Considering these aspects in relation to the customer comments that reflected the time taken for cleaning a room, the delays in response to customer calls and the delays in delivery of towels that indicated delays in responding to customer needs, the company needs to ensure the situation improves to avoid major effects in customer satisfaction. Additional training to the staff to provide more refresher information to guide them in responding to customer requests will improve the level of speed with which housekeeping services are conducted. Additional training will enable the employees to learn how to handle customer request and the response to give to ensure the customer feels attended to.

The basis of scientific research in pharmacy or biomedical sciences Essay

The basis of scientific research in pharmacy or biomedical sciences - Essay Example Specifically, the field of biomedical research is one of the sectors that have caused highest number of controversies and ethical issues due to its direct relation with human race and its environment. In the result, theorists and experts (Mepham, pp. 23-39, 2006) have come up with different approaches and methods to resolve issues in decision-making process related to ethical conflicts. In this regard, Ethical matrix (Mepham, pp. 23-39, 2006) is one of the analytical tools of applied ethics that enable individuals, organizations, etc to analyze and scrutinize any issue, in order to come up with a consensus based on ethical understandings. Analysis of ethical matrix has indicated that it has been very beneficial in the establishment of a basic structure needed especially in the field of biosciences and biomedical research. In particular, Ethical matrix resolves the issue by focusing on two components/categories: a set of principles and a list of agents/stakeholders. With the first cat egory of principles, Ethical matrix reemphasizes the significance of principles of morality that allows the decision-maker to come to a decision in an ethical manner. On the other hand, the other category gives value and importance to stakeholders and their opinions (Deane, pp. 51-57, 2009) regarding different biomedical or scientific procedures and processes that play a critical role in coming up with the most efficient ethical decision with the consensus of all the stakeholders. In order to understand the ethical matrix usable for human volunteers in biomedical research, it is essential to comprehend the first category in detail. In particular, ethical matrix has identified three principles that revolve around the notion of respect for â€Å"wellbeing, autonomy, and fairness† (Deane, pp. 62-68, 2009), which then integrate with second category of the matrix: interests of the stakeholders. Analysis has pointed out that few ethical theories have played crucial role in creation of the ethical matrix: â€Å"utilitarianism (wellbeing), deontology (autonomy), and utilitarianism-deontology (fairness)† (Deane, pp. 51-57, 2009). From this aspect of ethical matrix, one can observe pluralism of its theoretical framework that indicates the wide-ranging applicability of the ethical matrix that is one of the major reasons of significance of ethical matrix in biomedical sciences and scientific research. Now, the discussion will include an example of utilization of ethical matrix in one of the biomedical issues that will be efficient in its understanding in a broad manner. The issue is regarding an innovative research in the field of biomedical research that has indicated the possibility of implantation of a chip in all the citizens that will enable the healthcare organizations to record health history of individuals in their individual electronic chips in their bodies. This will eliminate need of all the paperwork, as healthcare provider will only be scanning chips to know about individual’s health and will then be uploading updated information after the treatment for future purposes. This innovative technology